The offline installer package will often complete successfully even though the online installer package has encountered a problem. The offline installer package file is large and will take longer to download than the online installer.
» Download the Windows Offline installer
Active firewall or antivirus software may prevent Java from installing properly. Remember to turn your firewall or antivirus software back on when you have successfully completed the Java install.
This message is most commonly seen by Windows XP users. Running a Microsoft Fix it utility and trying the offline installer may resolve the issue. See the installshield FAQ for more details.
You can test your Java installation using the instructions in the Test Java section below.
Once you have determined that Java is installed correctly, try the following items to help you run a particular Java application.
If you are still prompted to update Java after installing the latest version, try restarting your browser. Close all of the browser windows, then reopen any web pages that require Java. In most cases starting a new browser session should make the latest installed version of Java active in your browser.
Note: If you are still prompted to update, try restarting your system. Some systems need a restart to register the newly installed Java plugin.
Browsers will ask for your permission to run the Java plug-in in the browser. The permission prompts vary according to the browser.
» Activate Java plug-in in the browser
Browsers may disable the Java plug-in or related add-ons by default. You may need to configure your browser to enable the Java plug-in.
» Enable Java plug-in in the browser
If Java is not enabled in the Java Control Panel, you will be unable to run Java applications in any browser.
» Enable Java content in the browser using the Java Control panel
Ensure that the Java security level is not preventing the application from running. The default security level may restrict the ability to run applications that may present a risk to your computer.
» Configure security level settings in the Java Control panel
The Exception Site List feature is being introduced in the release of Java 7 Update 51. By adding application URL to the Exception list allows users to run Rich Internet Applications (RIAs) that would normally be blocked by security checks.
» Configure the Exception Site List
Some Java applications have not been upgraded to meet new Java security standards. As a result, these apps are blocked thus disabling printing. Contact the website or application developer to notify them of the issue.
» Printing issues FAQ
Sometimes a corrupted file in the Java cache can prevent an application from running. You
can safely delete the temporary files that Java downloads since Java will download them
again and ensure they are up-to-date.
» Clear the Java cache
Users should check with antivirus security apps and also Firewall settings to see if there are areas to configure java plugins and if they could add trusted sites.
Ensure that you are using the appropriate proxy settings if they are necessary for your particular internet configuration.
» Set proxy settings in the Java Control panel
A conflict between Java versions 7u10 and above and previous standalone installations of JavaFX can cause Firefox to not recognize installed Java versions.
» See Firefox issues
Once the Java installation has completed, you can verify that Java is working in your browser. It is possible that Java has been disabled or blocked from running in your browser. How you give permission to run Java varies according to the browser being used.
» Verify that Java is working in your browser
Keeping old and unsupported versions of Java on your system presents a serious security risk. Uninstalling older versions of Java from your system ensures that Java applications will run with the most up-to-date security and performance improvements.
» Remove old Java versions
The continual redirection to java.com was a known issue affecting Java versions 7u25 and older. This issue is fixed as of 7u40 release of Java. To prevent the redirect to java.com, download Java version 7u40 or higher from http://java.com
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