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Support Options

At Oracle we are committed to helping users resolve problems faced using Java software. Here are some support options that you can use to reach a solution for your problem.

Support Options Description
Phone Support Phone support for end users of Java software is not available.

Self-Help Help and FAQ sections on Java.com provide answers to most commonly experienced problems by users. Solutions provided here are easy to follow and implement, using step-by-step instructions. This may be the fastest way to get your problems resolved. These sections are updated regularly based on the feedback that we receive from users.
Consumer Java Feedback For ongoing product and user experience improvement, we ask you to fill the feedback form providing details about the issue you are experiencing. If a number of individuals report an issue, then we will make efforts to post a new FAQ page addressing the issue, and as needed, a fix may be available in a future release.
Online Chat Support This third-party fee-for-service option, provided by LivePerson®, allows you to do a live chat session directly with a Java software expert who may be able to answer your question or help you solve your issue. Here's how it works: Select an expert - start live chat session with the Java software expert. All chats start free. Tell the expert about your issue, and find out if the expert can help. Upon a satisfactory solution to your problem, you will be charged the posted fee.


Additional Resources

Resources Description
Developers Developer support of Oracle's development technologies: JDK, Java EE SDK, Java ME, etc. platforms
Enterprise Oracle Java SE Support provides access to Oracle Premier Support for the components and features included with Java Platform, Standard Edition (Java SE).
Developer Forums Online forums in support of Oracle's Java development technologies.


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