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How to get Java software installation log files?

SYMPTOMS

During installation of Java, a dialog box appears displaying one of the these error codes:
1035, 1305, 1311, 1324, 1327, 1335, 1600, 1601, 1606, 1624, 1643, 1722, 1744, 1788, 2352, and 2755


CAUSE

These are all InstallShield error codes, which indicate that a part of the installation process failed.


SOLUTION

During installation, if any of the above mentioned errors occurs, installer leaves a log file on system with details about the error.
Log files allows us to do a thorough analysis of the issue.

Note: We recommend you to delete all versions of Java from your system before proceeding.

Install Java
Install Java through command prompt so that it can generate necessary log files to troubleshoot the issue.
  1. Goto java.com and click on the Free Java Download button.
  2. Click on the Save button and save Java software on the Desktop
  3. Verify that Java software is saved on the Desktop.
  4. Open Windows Command Prompt window.
    Windows XP: Click Start -> Run -> Type: cmd
    Windows Vista and Windows 7: Click Start -> Type: cmd in the Start Search field.
  5. In the Command Prompt window Type: cd Desktop and hit Enter.
  6. Type: JavaSetup6u30.exe /LV* %TEMP%\jreMSI.log
    Note: This is an example using Java Version 6 Update 24. Replace with the Java version you are trying to install, JavaSetup31.exe, etc.
  7. Follow all the prompts to complete Java installation.
How to Get the Log Files?
  • Windows XP:
    Go to Start > Run > Type: %TEMP% and press Enter.
    or
    Go to Start > My computer > c: > Documents and Settings > User > Local Settings > Temp

  • Windows Vista and Windows 7:
    Go to Start > Type: %TEMP% in Start Search field.
    or
    Go to Start > My computer > c: > users > username > AppData > Local > Temp

Look for following files in Temp folder:
jreMSI.log
java_install.log
jusched.log

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